本页说明到货异议、DOA（到货即损）处理、不予受理的情形、RMA 流程与退款方式。作为供货方，我们提供到货质量保证与 RMA 协助，具体保修范围以订单约定为准。This page covers arrival objections, DOA (dead-on-arrival) handling, exclusions, the RMA process and refunds. As the supplier we provide arrival quality assurance and RMA support; the exact warranty scope follows your order.
本政策适用于通过本站或经我方销售渠道下单、并由我方直接发货的 AMD EPYC 服务器处理器订单。订单编号是发起任何退换货或保修请求的凭证，请在沟通时一并提供。This policy applies to AMD EPYC server CPU orders placed through this site or our sales channel and shipped directly by us. The order number is the reference for any return or warranty request, so include it in all correspondence.
若订单通过经销商、系统集成商或其他第三方交付，相关售后可能由该第三方按其条款受理。我们会在签约前说明交付与售后责任的划分，避免责任不清。Where an order is delivered through a reseller, system integrator or other third party, after-sales may be handled by that party under its own terms. We set out the split of delivery and after-sales responsibility before signature so it is not left ambiguous.
如发现短少、错发或外观异常，请在收货后 7 个自然日内提出书面异议。提出时请一并提供以下材料，以便我们快速核实。For shortages, wrong items or visible anomalies, send a written objection within 7 calendar days of receipt. Include the following so we can verify quickly.
证据完整度直接影响处理速度。外箱破损请在签收时当场登记并拍照，未当场登记的运输损伤可能难以向承运方追偿。Complete evidence directly affects how fast a case resolves. Log and photograph carton damage at the point of signing; transit damage not logged on delivery can be hard to claim from the carrier.
DOA 指货物到达后即无法正常工作的情形。为区分个案故障、批次问题与安装因素，我们按以下顺序核查。DOA means a unit does not work on arrival. To separate an individual fault from a batch issue or an installation factor, we verify in the order below.
请提供处理器序列号、主板与平台信息，以及故障现象、报错信息与已尝试的排查步骤。Share the CPU serial number, board and platform details, the symptoms, any error messages and the troubleshooting already attempted.
我们核对序列号与批次记录，必要时与上游渠道确认，判断是否属于产品本身问题。We check the serial against batch records and, where needed, confirm with the upstream channel to determine whether the unit itself is faulty.
经核实确属我方责任且符合受理条件的，安排换货或退款，往返运费由我方承担。具体方式与时间与你就个案确认。Where the case is confirmed to be on our side and meets the acceptance conditions, we arrange a replacement or refund with return freight borne by us. The method and timing are confirmed with you case by case.
请勿在未与我们确认前自行拆卸、代换或维修处理器，此类操作可能导致请求无法受理。Do not disassemble, substitute or repair a CPU before confirming with us; doing so may make a request ineligible.
为公平对待所有客户，以下情形我们无法受理退换货请求，但会在合理范围内协助你判断可行路径。To treat all customers fairly, the following cases cannot be accepted for return or replacement, though we will help assess any viable route within reason.
产品保修以 AMD 官方保修政策及授权渠道条款为基础；我们作为供货方提供到货质量保证与 RMA 协助。具体保修期、起算方式与范围以订单合同或形式发票约定为准（待补充）。Product warranty is based on AMD's official warranty policy and authorised-channel terms; as the supplier we provide arrival quality assurance and RMA support. The specific warranty period, how it starts and what it covers are governed by the order contract or proforma invoice (to be added).
我们不在本页给出任何未经确认的保修年限或覆盖率数字。若你需要在合同中写明保修条款，请在询价阶段提出，我们会按批次与渠道情况书面回复。We do not state any unconfirmed warranty period or coverage figure on this page. If you need warranty terms written into the contract, raise it at the quotation stage and we will reply in writing based on the batch and channel.
通过销售邮箱提交订单号、序列号、问题描述与影像记录。Email the order number, serial number, problem description and photos to our sales address.
我们核对材料与条件，确认是否受理，并书面告知结论与理由。We check the material and conditions and confirm in writing whether the case is accepted, with reasons.
受理后我们发放 RMA 号，并说明寄回地址、包装要求与承运方式。Once accepted we issue an RMA number and specify the return address, packing requirements and carrier method.
请在外包装标注 RMA 号。货物到达后我们进行外观与功能检测，确认问题归属。Mark the RMA number on the outer packaging. On arrival we inspect appearance and function to confirm where the fault lies.
检测确认后安排换货或退款，并同步提供结果说明与相关单证。After inspection we arrange the replacement or refund and share the outcome plus any supporting documents.
退款原则上原路退回，或按原汇款路径退回至付款人账户。请确保收款信息与付款信息一致，避免因信息不符导致退汇。Refunds are returned by the original route, or back along the original remittance path to the payer's account. Please ensure the receiving details match the payment details to avoid a returned remittance.
退款在货物验收合格后办理；具体处理时限以合同约定为准（待补充）。如涉及跨境汇款，到账时间还受收发银行处理时效影响。Refunds are processed after the returned goods pass inspection; the specific processing time follows the contract (to be added). For cross-border transfers, arrival also depends on the handling time of both banks.
个案情况不同，欢迎直接与我们沟通，工作日 24 小时内回复。Cases differ, so talk to us directly — replies within one business day.
联系销售Contact sales附上问题描述与影像记录，我们会尽快核实并书面回复处理路径。所有售后请求同样以订单通过出口合规审核为前提。Include a description and photos and we will verify and reply in writing. After-sales requests are likewise conditional on the order having passed export compliance review.